Frequently Asked Questions
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What do I need to do to register to myBupa?
Make sure you have your membership number handy before you start. You will need your membership number, first name, last name, date of birth and post code to create your Login Id and Password.
If you are seeing the error message “One or more details do not match the membership”, verify the details you have keyed in are correct.
- It’s a good idea to confirm the details match what is listed on your Bupa membership card.
- Or check any recent documents Bupa has sent to you to confirm how we have captured your details if you are unsure.
If you are not able resolve it, please call us on 134 135.
Please note:
- If you are an overseas student or an all trust insurance customer, then you don’t need to enter post code for registering. Select “yes” to the question “Are you an International Student or an Alltrust Customer?”
- Every adult on a policy is required to create a separate Login Id.
- Dependent children less than 17 years of age cannot have their own Login Id.
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I can’t log into myBupa
Have you already registered for myBupa? If not, try Registering.
If you don’t remember your Login Id, try clicking Forgot your login id. You will need your membership number, first name, last name and date of birth to be able to find your Login id.
If you don’t remember your password, try using Forgot password. Once you submit your valid Login Id and date of birth, you will receive a password reset link to your preferred email address which you can use to reset your password.
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What is my Login ID?
Your Login Id is the unique id or username chose when registering on myBupa. If you forgot your Login Id, it is easy to find it. Just use the Forgot your login id. You need your membership number, first name, last name and date of birth to be able to find your Login id.
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How can I reset my password?
If you don't know your password, you can reset it. Try using Forgot password to reset your password. You will need your myBupa Login Id and date of birth to receive a password reset link to your preferred email address.
Once you receive the email, click on the link included to reset your password.